FREQUENTLY ASKED QUESTIONS

Why Should I Opt For Soy Candles Over Others?

Burns slower Is a natural wax option & does not contain toxins such as carcinogens Easy to clean with soap and water Biodegradable Does not produce much heat, so it will not ruin your walls
How Are Our Candles Made?

Our candles are hand poured with our 100% soy wax with all natural essential oils. We cool them overnight pre-trim the wick and carefully hand lay the labels on each and every on. Then we package them as securely as possible and send them off to you to enjoy every sniff!
When Can I Expect To Get My Order?

You can expect your candle 3-5 business days after purchase depending on location.
Do You Accept Returns or Refunds?

We do not accept any returns or refunds. All orders are final sale.
What Happens If My Package Never Arrives?

High Flame is not responsible for any stolen, damaged or lost packages.
How Should I Care For My Candle?

Trim the candle wick before each use. This will avoid shorting your candle’s lifespan and will help it burn more evenly. Burn your candle for at least 2 hours the first use. Allow the wax to melt to the edge of the glass. If you do not this can make your candle “tunnel”.